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Warranty, Return and Support

What’s your warranty policy? 

We’ve got you covered with manufacturer warranties for all our products. If you’re unlucky enough to run into any issues, we’re more than happy to handle claims or repairs with the manufacturer on your behalf. Just note, postage and delivery charges will be on you.   Here’s a quick breakdown on what’s covered: 

  • CPAP, APAP, and BiPAP devices: 2 years  

  • For ResMed devices, customers are eligible for a total of 5 years warranty by signing up to the free sleepvantage program.) 

  • Mask and mask consumables (cushions, headgear, etc.): 90 days 

  • Standard/Heated Tubing: 90 days 

  • Humidifier Chamber: Humidifier water tubs (Standard): 90 days  

  • Humidifier Chamber: Humidifier water tubs (Cleanable) 1 year    

  • DC Converters: 1 year 

  • CPAP Battery: 6 months 

  • Power Supply Unit: 2 years 

To check if your product is still under warranty, give us a buzz on 1300 76 29 39. 

What’s not covered under the warranty? 

  • Damage from improper use, abuse or modifications. 

  • Repairs by unauthorised third-party services. 

  • Damage from smoke (cigarette, pipe, cigar, etc.) 

  • Exposure to ozone or activated oxygen. 

Also, the warranty is non-transferable and only valid for the original buyer. Claims must be made through the original point of purchase. 

How do I make a warranty claim? 

Simple! Call us on 1300 76 29 39 with these details ready: 

  • Your name 

  • Order number (for online purchases) 

  • Clinic location (for in-person purchases) 

  • Product details (brand, model) 

  • Serial number (for machines) 

Sometimes, we might need to confirm details with the manufacturer to finalise your claim. 

What’s your returns and exchanges policy? 

We know mistakes happen, but please choose carefully. Here’s what we can and can’t do: 

We can’t offer refunds or exchanges for: 

  • Change of mind 

  • Wrong selection 

  • Finding the item cheaper elsewhere after purchase? If your product isn’t faulty but you’d still like to have it returned, call us first on 1300 76 29 39 to confirm if it’s eligible.  

Products must be returned within 30 days of the invoice date, and must be in original, saleable condition. Opened, sealed items (like masks) can’t be returned due to health regulations. 

For returns, include your details and a copy of your invoice. Refunds or exchanges will be processed after we’ve inspected the item.  

Please note: for refunds, a 15% restocking fee may be deducted to cover postage and restocking costs. 

What kind of support do you offer? 

You’re never alone on your CPAP journey. Sove CPAP Clinic has a comprehensive team of CPAP Consultants, as well as Sleep and Respiratory physicians here to help, whether it’s in person at one of our clinics, or via telehealth. 

Are you an officially accredited provider of the products supplied? 

Yes, Sove CPAP Clinic is an officially accredited provider of all the products we supply. This accreditation ensures the highest standards of quality, compliance, and customer satisfaction.